Shipping Policy

Processing & Delivery

Most orders are delivered within 3 to 5 business days. During peak seasons and holidays, delivery may take a little longer. You will receive a confirmation email with tracking as soon as your order ships.

Where We Ship

We currently ship within the United States only. We hope to offer international shipping in the future.

Address Accuracy

Please double-check your shipping address at checkout. We cannot take responsibility for packages delayed or returned due to an incorrect or incomplete address. If a package is returned to us, we will reach out to arrange reshipment.

Carrier Delays

Once a package is scanned in by the carrier, delivery timing is in their hands. We are not responsible for carrier delays, but if something looks off, contact us and we will do our best to help.

Lost or Damaged Packages

Once your order leaves our facility, it is in the hands of the shipping carrier. We package every order with care, but we are not responsible for damage, loss, or mishandling that occurs in transit. If your package arrives damaged or is lost after it has shipped, please file a claim directly with the carrier, as they are responsible for handling once the package is in their possession. Need help finding your tracking or starting a claim? Reach out and we will gladly point you in the right direction.

Returns

For returns and exchanges, please see our Refund Policy.

Questions?

Email Simplymodernscents@gmail.com or call 513-508-5254. We are always happy to help.